Ohme Cookie Policy (UK)
ohme-ev.com (the Website) and Luma mobile software application (the App) and services are provided to users by:
Ohme Operations UK Limited of 5th Floor, Wellington House, 125-130 The Strand, London, WC2R 0AP if you purchased your Product or are registered or resident in the United Kingdom or the Channel Islands;
This Luma entity is referred to in these terms as “Ohme”, “we”, “us” or “our”.
We use cookies and other similar technologies on this Website and in our App. These technologies store or access information on your device. They help us remember something about you or your device. This policy explains what technologies we use. Our business partners may store cookies on your device and use similar technologies to collect and use certain information. Cookies are either first party cookies (where they are placed on your device by our website domain) or third party cookies (where they are placed on your device by third-party website domains).
1. What are “Cookies”?
1.1. Cookies are used on websites, including mobile sites and mobile apps, in order to improve and personalise your experience by enabling the site to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’ that is stored on your browser until its set expiry date or until you delete it).
1.2. We have a cookie management tool on our Website that you can use to determine which cookies apply to your visit. You can also set your browser to reject cookies if you do not want them; we have included information on how to do this below.
1.3. Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website, thereby making the interaction between you and the website faster and easier, and helping us to improve the website and our services.
1.4. A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It allows a website to remember things like your preferences.
1.5. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
2. Which cookies do you use?
2.1. We may set a range of cookies when you visit our website or App. Cookies enable us to identify your device or you. Each time you use our website, we may automatically collect information by using cookies, server logs and other similar technologies.
2.2. Essential (Necessary for making our site work properly)
Essential cookies let you move around the website and support essential features like authentication, secure areas and shopping baskets. They are not for gathering information, remembering your preferences or advertising to you. If you disable these cookies your experience of our website may be affected, and we may not be able to provide some services to you.
2.3. Functionality (Used to provide services or to remember settings to improve your visit)
Functionality cookies are used to provide services or to remember settings to improve your experience. The information these cookies collects may be anonymised.
2.4. Performance and Analytics (Collect information about how you use our website)
2.4.1. Performance cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. The information collected is typically anonymous and is used to help us improve how our website work and understand what interests our users.
2.4.2. In addition to our own cookies, we may enable partners to place cookies including UXCam for users of our App. UXCam may record: Screens visited, Interaction patterns (such as screen actions, gestures: taps, scrolls) and Device details (Type, Version, Model, Operating System). We are using the information collected by UXCam to improve our App, Products and Services. UXCam does not collect personally identifiable information and does not track your browsing habits across apps. See UXCam Privacy Policy for Information Collected by the UXCam Service.
2.4.3 The following Google Analytics cookies are also used:
| Cookie type | Name | Purpose |
|---|---|---|
| Analytical/ functionality | Google Analytics | This cookie helps us to: (a) estimate our audience size and usage pattern. (b) understand how visitors navigate to and through the Site. (c) track the effectiveness of digital marketing campaigns. (d) recognise you when you return to the Site. You can find out more about Google Analytics here. |
| Targeting | Google AdWords Conversion Tracking | This cookie helps us to deliver targeted online adverts based on your previous visits to the Site. These cookies expire within 30 days and do not contain information that can identify you personally. Please refer to the Google Advertising Privacy Notice and Google Privacy Policy for more information. |
| Targeting | Google AdWords Remarketing | This cookie helps us to deliver targeted online adverts based on your previous visits to the Site. Please refer to the Google Advertising Privacy Notice for more information about the ability to opt out and Google Privacy Policy. |
| Targeting | Google Tag Manager | This cookie helps us to understand visitor information and the source of visits. You can find out more about Google Tag Manager here. |
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
3. How can I disable cookies?
3.1. You can control use of cookies on your device when accessing our Website by using the cookie management tool on our Website. If you do not want us to use cookies in your browser, you can remove cookies from your computer’s hard drive, or set your browser to block cookies or to send a warning notice before a cookie is stored on your computer.
3.2. Your browser settings may allow you to refuse the setting of certain cookies. The “Help” or “Internet Settings” functions within your browser should tell you how. You may delete cookies stored in your browser at any time; information stored in such cookies will be removed from your device.
3.3. For information on how to manage cookies on popular browsers please see the following links:
You may also visit www.aboutcookies.org which gives instructions on how you can manage cookies on different browsers.
3.4. You could also use your browser’s “Private Browsing” mode. You will still get the benefit of cookies for the duration of your browsing, but they will be deleted automatically when you close your browser.
3.5. Please be aware that if you select to refuse or restrict cookies, the full functionality of the Website or the App may no longer be available.
Last Updated: 4 October 2023