Help Centre

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What to expect on your installation day Your first charge My charger is offline How do I set up Intelligent Octopus Go?

Product information

Get to know your charger

Your installation

Timeframes, getting ready for charger installation

Getting set up

Charging preferences, your tariff, adding a car

How Do I?

Using the app, smart tariff integrations, understanding the charger

Troubleshooting

Charger connectivity, common issues

For installers

Installation guides, CT clamps, commissioning chargers

Legacy

Support for the original Luma app

Are you an installer?

For installer support and resources, head to our installation information space

Still need help?

Try chatting with us using our chat feature on the right of our page ➞